returns policy.
At GYMFYT, we stand by the quality and fit of every piece. If something isn’t right, we’re here to make it right — quick and easy.
Returns Window
You have 14 days from the date your order is delivered to initiate a return or exchange request.
Eligibility for Returns
To qualify for a return:
Items must be unworn, unwashed, and in original condition
All original tags and packaging must be intact
Items must be returned via our official process (see below)
Underwear and socks cannot be returned for hygiene reasons
Custom or tailored items (via our FYT for All service) are non-returnable unless faulty
Sale or clearance items are non-refundable unless damaged or incorrect
How to Return an Item
Complete the Returns Form at www.gymfyt.com/contact
(This must be done within 14 days of receiving your order.)You’ll receive return instructions by email, including our return address.
Package your item securely and post it back to us.
Once we receive and inspect your item, your refund or exchange will be processed within 5–7 business days.
Exchanges
Need a different size or style? No problem.
Input “Exchange” on the Returns Form
Exchanges are subject to stock availability
If your exchange isn’t available, we’ll issue a refund
Refunds
Refunds are issued to your original payment method
You will receive your refund within 14 days of us receiving your returned item (or proof of postage)
Original delivery charges are non-refundable, unless the item was faulty or incorrect
Return Shipping Costs
Customers are responsible for return postage unless the item is faulty, incorrect, or damaged
For faulty items, we’ll cover return shipping — just let us know via the Returns Form
Faulty or Incorrect Items
If you received a faulty or incorrect item:
Complete the Returns Form and input “Faulty/Incorrect Item”
Upload photos if requested
We’ll cover return shipping and send out a replacement or issue a full refund
Your Legal Right to Cancel (UK Only)
If you are a UK customer buying online, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason.
To exercise this right:
Complete the Returns Form within 14 days
Return the item in original condition within the following 14 days
This right does not apply to:
Customised items (e.g., tailored gear via FYT for All)
Items returned in used, damaged, or worn condition
Returns Address
Our return address will be provided in your confirmation email after completing the form. If needed for reference, please contact us at customerservice@gymfyt.uk.
Dispute Resolution
If you feel your issue hasn’t been resolved through our standard process, you may contact:
UK Trading Standards
An independent Alternative Dispute Resolution (ADR) provider
We’re committed to fair and transparent service at every stage.
Got questions? We’re here to help.
Email: customerservice@gymfyt.uk.
Registered in England and Wales as GYMFYT LTD
Company No: 15898487